Refund Policy

1. What this policy covers

This Refund Policy applies to every payment made to CuteSnaps, including:

• new licenses, renewals and package upgrades (Basic, Deluxe, Supreme or other packages);
• AI print credits;
• Frame Store frame packs and other digital items;
• any other fee paid to CuteSnaps for the Services.

2. No refunds

Because our products are digital and are delivered or activated as soon as payment is confirmed, all payments are final and non-refundable. This includes, without limitation:

• change of mind, or buying the wrong package;
• unused time left on a license, or a license not activated or used;
• unused AI print credits, or AI results you did not like;
• frame packs you did not use;
• cancelled, postponed or slow events;
• problems with your own device, camera, printer, paper, internet connection or venue;
• closing your account, or a suspension or termination for breaking our Terms & Conditions.

We also do not give partial refunds, credits or exchanges for downgrades or unused periods.

3. Before you buy

• Check that your device and printer meet the requirements and that the package includes the features you need.
• Ask us anything before paying: email support@cutesnap.app.

4. Billing problems we will fix

"No refunds" does not mean you pay for something you did not get. We will correct these, by delivering what you paid for or by reversing the extra charge:

• Duplicate payment: you were charged more than once for the same purchase.
• Not delivered: your payment was confirmed but the license, upgrade, AI print credits or frame pack was not added to your account.
• Our billing error: you were charged the wrong amount because of a mistake on our side.

Please report it within seven (7) days of the payment by emailing support@cutesnap.app with your account email, the date, the amount, and the payment reference number or a screenshot of the receipt. We will review it and reply within a reasonable time. Where we confirm a duplicate or wrong charge, the amount is returned through the original payment method where possible; processing times depend on the payment provider.

Nothing in this policy takes away rights you have under Philippine law that cannot be waived.

5. Chargebacks and payment disputes

Please contact us before disputing a payment with your bank, card issuer or e-wallet so we can resolve it quickly. If a chargeback or dispute is filed for a valid purchase, we may suspend the related license or account until it is settled.

6. Purchases made at a photobooth

Sessions, prints, vouchers and other items that Guests buy at a photobooth are sold by the photobooth business (our Client), not by CuteSnaps. Requests for refunds of those purchases must be made to that business, which sets its own policy.

7. Changes to this policy

We may update this Refund Policy. The version on this page at the time of your payment applies to that payment.

8. Contact us

For billing questions, email support@cutesnap.app.