Legal

Terms & Conditions

The rules for using CuteSnaps: the photobooth app, CuteSnaps Manager, the web dashboard and everything that comes with them.

Last updated: October 10, 2026

1. About these Terms

These Terms & Conditions (the "Terms") govern your use of CuteSnaps: the photobooth app, the CuteSnaps Manager app, the web dashboard, photo download and gallery pages, and every related service we provide (together, the "Services").

By creating an account, activating a license, buying anything from us, or using the Services, you agree to these Terms, our Privacy Policy and our Refund Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of a business, you confirm that you are authorized to accept these Terms for that business, and "you" means that business.

2. Definitions

  • "CuteSnaps", "we", "us", "our" means the operator of the CuteSnaps platform.
  • "Client" means a person or business with a CuteSnaps account that runs one or more photobooths.
  • "Staff" and "Operators" means people a Client gives access to their account, the Manager app or a booth.
  • "Guest" means a person who uses a Client's photobooth at an event or venue.
  • "Booth" means a device running the CuteSnaps photobooth app under an active license.
  • "License" means the right to run the photobooth app on one Booth under a chosen package (for example Basic, Deluxe or Supreme).
  • "Content" means photos, GIFs, boomerang videos, frames, stickers, logos, text and other material captured, uploaded or created through the Services.

3. The Services

CuteSnaps provides software for running a photobooth business. Depending on your package, the Services may include capturing and printing photos, animated GIFs and boomerang videos, QR code downloads, emailing photos to Guests, online galleries, frames and stickers, AI-styled photos, vouchers, guest payments, sales reports, bookings and remote management from the Manager app.

Features differ by package and may change as the Services improve. The features included in your package are those shown in your dashboard at the time of purchase or renewal.

The Services are software only. You are responsible for your own hardware (tablets, cameras, printers, paper, ink, lighting, stands), internet connection, venue and event operations.

4. Accounts and security

  • You must give accurate information when your account is created and keep it up to date.
  • Keep your password, operator PINs and license keys private. You are responsible for everything done under your account, by you, your Staff or your Operators.
  • Use two-factor authentication where available. Tell us immediately at the contact below if you believe your account has been accessed without permission.
  • You must be at least 18 years old, or the age of majority where you live, to hold a Client account.

5. Licenses and packages

  • Each License is for one Booth device at a time. Moving a License to another device may require deactivating the old one.
  • Licenses are personal to the Client. You may not sell, rent, share or transfer a License or account to another person or business without our written permission.
  • A License is valid for the period shown when it was purchased or renewed. When it expires, the Booth may stop taking new sessions until it is renewed. Photos already stored remain subject to our retention rules.
  • You may change packages where we offer it. Upgrades take effect when paid. A downgrade takes effect as stated in your dashboard and may turn off features of the higher package.
  • We may change package names, features and prices for future purchases and renewals. Changes do not affect a period you have already paid for, except as required by law or for security.

6. Fees and payment

  • Prices are in Philippine Pesos (₱) unless stated otherwise, and include or exclude taxes as shown at checkout.
  • Payments to CuteSnaps (licenses, renewals, upgrades, AI print credits, frame packs and other purchases) are processed by our payment partners, such as PayMongo, GCash, Maya, cards or QR payments. We do not store your full card details.
  • A purchase is complete when payment is confirmed. Digital items such as AI print credits and frame packs are delivered to your account after confirmation, and QR payments may need manual review before they are added.
  • All payments to CuteSnaps are final and non-refundable, as explained in our Refund Policy.

7. Payments between Clients and Guests

When a Booth charges Guests (cash, coins, QR codes, vouchers or online payments using the Client's own payment gateway keys), the sale is between the Client and the Guest. CuteSnaps provides the software but is not a party to that sale.

The Client is responsible for its prices, receipts, taxes, vouchers it sells, Guest complaints, and any refunds it chooses or is required to give to Guests.

8. Your responsibilities at events

Because Booths take photos of people, Clients must:

  • Use the Services in line with Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), and any rules of the venue or event.
  • Let Guests know that photos, GIFs or videos are being taken and how they will be used, shared, printed or stored (for example with a sign at the Booth), and get consent where the law requires it.
  • Get permission from a parent or guardian before photographing minors where required.
  • Handle Guest requests about their photos (for example deletion) promptly. We will help where we can; see our Privacy Policy.
  • Only turn on features such as emailing photos, online galleries or AI styles where you have told Guests about them.

9. Your content

  • You keep ownership of the Content you and your Guests create or upload, such as photos, videos, frames and logos.
  • You give CuteSnaps a non-exclusive, worldwide, royalty-free license to host, store, copy, process, resize, print, transmit and display that Content only as needed to provide, secure and improve the Services for you.
  • You confirm you have the rights to everything you upload (frames, stickers, logos, fonts and images) and that it does not infringe anyone's rights.
  • Frames, stickers and designs from CuteSnaps or the Frame Store are licensed to you for use within the Services only. They may not be resold, redistributed or used outside CuteSnaps.
  • We may remove Content that breaks these Terms or the law.

10. AI styles

AI styles send the Guest's photo to a third-party AI provider to create a styled image. Results are generated automatically and may be inaccurate, unexpected or not to everyone's taste; we do not guarantee any particular result. AI print credits are used when an AI print is made, whether or not the result is liked.

You must not use AI styles to create content that is unlawful, sexual, hateful, harassing, or that depicts a person in a misleading or harmful way.

11. Acceptable use

You must not, and must not let others:

  • use the Services for anything illegal, fraudulent or harmful, or to collect personal data without a lawful basis;
  • capture, upload or share sexual content involving minors, non-consensual intimate images, or content that harasses, threatens or defames anyone;
  • copy, modify, reverse engineer, decompile or resell the apps or Services, except where the law allows it;
  • share license keys, bypass license checks, payment screens or package limits, or tamper with Booths or our servers;
  • overload, probe or attack our systems, or access accounts or data that are not yours.

12. Availability and updates

We work to keep the Services available, but we do not promise they will always be uninterrupted or error-free. Maintenance, updates, internet outages and third-party services (payments, storage, email, AI) can affect them. Booths can keep taking photos offline and upload when back online, but online features such as QR downloads, emails and online payments need internet.

We release updates to the apps from time to time. Some features may require the latest version.

13. Suspension and termination

  • You may stop using the Services at any time and ask us to close your account.
  • We may suspend or close an account, or deactivate a License, if you break these Terms, do not pay, use the Services unlawfully, or put Guests, other Clients or our systems at risk. Where reasonable we will tell you first and give you a chance to fix the problem.
  • Suspension or termination for a breach does not entitle you to a refund.
  • After closure we may delete your account data and Content as described in our Privacy Policy. Download what you want to keep before you close your account.

14. Disclaimers

To the extent the law allows, the Services are provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose, merchantability and non-infringement. We do not warrant that the Services will meet every need, work with every device or printer, or that photos will never be lost. Keep your own copies of important photos.

15. Limitation of liability

To the extent the law allows, CuteSnaps is not liable for indirect, incidental, special or consequential losses, such as lost profits, lost bookings, lost data, or damage to reputation, arising from the Services.

Our total liability for any claim relating to the Services is limited to the amount you paid CuteSnaps in the three (3) months before the event that gave rise to the claim.

Nothing in these Terms limits liability that cannot be limited under Philippine law.

16. Indemnity

You agree to defend and compensate CuteSnaps for claims, losses and costs (including reasonable legal fees) arising from your use of the Services, your Content, your events, your dealings with Guests, or your breach of these Terms or the law.

17. Changes to these Terms

We may update these Terms. We will post the new version on this page with a new "Last updated" date, and for important changes we will also tell Clients by email or in the dashboard. Continuing to use the Services after a change takes effect means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of the Republic of the Philippines. Before going to court, please contact us so we can try to resolve the matter informally. Any dispute that cannot be resolved this way shall be brought before the proper courts of the Philippines.

19. Contact us

Questions about these Terms? Email support@cutesnap.app.